Smart weather-monitoring device vendor AcuRite has delayed plans to force users onto a new companion app, AcuRite NOW. The transition from My AcuRite was previously set for May 30, but the company has decided to hold off due to user concerns about the limitations of the new app.
According to Jeff Bovee, VP of product development at AcuRite, the decision to delay the shutdown of My AcuRite was made after users pointed out several issues with AcuRite NOW. These include a lack of features, such as the ability to rename multiple temperature sensors and report temperatures in non-integers, as well as an online dashboard option. Users have also reported problems uploading data to weather sites and a poor layout with wasted space.
AcuRite NOW was launched in June 2025 and is meant to be a broader, connected-device platform that supports more devices than My AcuRite. However, the new app has been criticized for its limitations compared to the old one. For example, users who want to share data with Weather Underground, a real-time weather service, are now required to pay a subscription fee, whereas this capability was free with My AcuRite.
Bovee acknowledged that many customers have pointed out AcuRite NOW’s shortcomings compared to My AcuRite. He noted that the company is trying to improve the new app in several areas, including account setup, device onboarding, station connectivity, data visibility, app usability, notifications, and overall reliability.
AcuRite has not set a new date for shutting down My AcuRite, but Bovee emphasized that the legacy platform still needs to be retired. The company will communicate clearly with users when a new shutdown date is planned, providing them with time to complete their transition from My AcuRite to AcuRite NOW.
The decision to delay the app migration may have been a wise one for AcuRite. As companies like Sonos have demonstrated, removing software functionality from customers who have invested a lot of money in a company’s products over the years can be a quick way to lose customers and damage a brand’s reputation. By waiting until the new app is as good or better than the current one before killing it off, AcuRite may have dodged a bullet.
**Why the delay was necessary**: The decision to delay the forced migration from My AcuRite to AcuRite NOW was likely made due to user backlash and concerns about the limitations of the new app. By delaying the shutdown of the legacy platform, AcuRite can give users more time to transition to the new app and provide them with a better experience.
**What’s next for AcuRite**: The company has not set a new date for shutting down My AcuRite, but it will communicate clearly with users when a new shutdown date is planned. In the meantime, AcuRite will continue to improve the new app in several areas, including account setup, device onboarding, station connectivity, data visibility, app usability, notifications, and overall reliability.
**Implications for IoT companies**: The decision by AcuRite to delay the forced migration from My AcuRite to AcuRite NOW serves as a reminder that IoT companies must prioritize their customers’ needs and provide them with a seamless transition to new products and services. By doing so, companies can avoid losing customers and damaging their reputation.
Source: Original article